Support Coordination that works in real life

A good NDIS plan is only useful when its supports work together in everyday life.

Your Compass Navigator takes the time to understand what matters to you, including your goals, strengths, relationships and day-to-day priorities. Together, we turn your plan into practical next steps, while keeping you informed and in control.

Talk to a Compass Navigator
Step 1

Understand your plan

We explain your funding and supports in clear, everyday language so you know what is available and how it can be used.

Step 2

Find the right supports

We help you explore providers, community services and other supports that align with your goals and preferences.

Step 3

Coordinate the moving parts

We help establish service agreements, connect providers and address gaps or problems before they become bigger barriers.

A smiling woman with Down’s syndrome wearing a striped shirt sits in a classroom with other adults, who are engaged in conversation in the background.

We begin with what is possible

At Compass, people are recognised by their gifts, capabilities and potential, not defined by a diagnosis or limitation.

Your Navigator begins by listening. What matters to you? What is working? What needs to change? What would greater independence, participation or connection look like in your life?

From there, we work with you to create a support network that makes sense for who you are and where you want to go.

Talk to a Compass Navigator

How Compass Navigators can support you

Support Coordination

Support Coordination helps you understand and use your NDIS plan effectively.

Your Navigator can work with you to:

  • Understand your plan, budgets and available supports
  • Identify and compare suitable providers
  • Establish and review service agreements
  • Connect with community and mainstream services
  • Coordinate providers so supports work together
  • Address service gaps, changes or problems
  • Prepare information for plan reassessments
  • Build your ability to manage your supports

Psychosocial Recovery Coaching

A Psychosocial Recovery Coach has mental health knowledge and works with you to build greater stability, confidence and connection.

Your Recovery Coach can:

  • Get to know you and understand what recovery means to you
  • Help you understand and use your NDIS plan
  • Connect you with mental health, community and other services
  • Work with the people who are important in your life
  • Help you manage challenges and changes
  • Support you to build greater independence over time
Talk to a Compass Navigator
A group of people wearing white martial arts uniforms practise open-handed techniques together in a brightly lit indoor space. The focus is on two men in the foreground with visible Down’s syndrome.

Your choices stay yours

Compass provides other disability services, but your Navigator will never pressure or direct you towards using them.

We will always:

  • Present a genuine range of suitable provider options
  • Explain those options clearly and fairly
  • Disclose any actual or potential conflict of interest
  • Respect your right to choose or change providers
  • Support decisions based on your goals and preferences

Our role is to give you clarity and support your decision-making. The final choice belongs to you.

This is important because NDIS providers must identify and manage conflicts of interest without limiting a participant’s choice and control. NDIS conflict-of-interest guidance

inhouse community supports

What good Support Coordination should change

With the right coordination, you can have:

  • A clearer understanding of your plan
  • Supports that are connected to your actual goals
  • More confidence choosing and working with providers
  • Fewer gaps, delays and misunderstandings
  • Providers who understand their roles
  • A plan for responding when circumstances change
  • Stronger connections within your community
  • Greater confidence directing your supports over time

Talk to a Compass Navigator

For more information about what’s on offer at Compass, or to chat to someone about beginning your journey with us, please fill out the below details and our team will be in touch really soon.

    What if…

    you could be the difference?